Speakers:

Marc Campagna, Chief Executive Officer and Co-Founder – Gaiia (chairperson)
Carlos Anchia, chief AI officer – Resound
Suzy Hays, president and CEO- C Spire
Gene Crusie, CEO- Surf Internet
Matt Larsen, CEO – Vistabeam Internet

There is no shortage of ambition when it comes to artificial intelligence in the communications sector. What remains scarce is the honest account of what it actually takes to move from a promising pilot to something that works in production, at scale, with real customers on the other end. At Metro Connect 2026, four executives at different stages of that journey gathered to share exactly that, the wins, the missteps and the cultural battles that nobody puts in a press release.