Amdocs, a leading provider of software and services, said the new system is designed to help communication services providers (CSPs) accelerate their generative AI (Gen AI) strategies and innovate at scale.

Purpose-built for telecommunications, the company said aOS can operate on top of any BSS/OSS stack. It works by embedding intelligence directly into telecom operations to improve customer and employee experiences.

The hope is that aOS is able to unlock new growth opportunities for telcos and deliver measurable operational efficiency.

“As Gen AI accelerates into every corner of our industry, intelligence doesn’t just fuel the business, it defines it,” said Anthony Goonetilleke, group president of technology and head of strategy at Amdocs. “With aOS, we’re introducing a new operating system for telecom, where AI redefines the art of the possible, creating new avenues for growth, elevating experiences and powering breakthrough efficiencies.”

Embedding Gen AI into telecom operations is said to help elevate customer and employee experiences, unlock new growth opportunities and drive measurable efficiency at scale.

As telecom operations grow more complex, CSPs are seeking new AI-driven capabilities that can support with complex end-to-end workflows across BSS and OSS environments.  Across the industry, CSPs are already using new Gen AI models and frameworks and are seeing tangible results.

Amdocs said aOS delivers processes that can help CSPs move from experimentation to real impact, creating a cognitive ecosystem where AI agents can collaborate securely and at scale.

“Gen AI is no longer a sidecar to the business,” Amdocs said in its press release. “The difference between experimentation and transformation lies in embedding telco-specific intelligence directly into end-to-end business processes spanning customers, employees, and operations.”

It added: “Architected around the emerging paradigm of Gen AI as a new software operating system, aOS enables CSPs to design, run and continuously optimise agentic processes, aligning experience, growth and efficiency objectives directly with operational execution.”

aOS is built on a modular, telco-grade architecture and is designed to simplify and accelerate the adoption of Gen AI across the enterprise. The company said the Gen AI foundation can enable CSPs to accelerate their Gen AI strategy, while ensuring telco-grade security, compliance and observability.

Amdocs said aOS is powered by the company’s strategic partnerships with industry leaders, including Nvidia, Microsoft, Google and AWS to deliver high performance, cost efficiency and greater security across customers’ preferred platforms.

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