In this Capacity TV interview, Saf Malik, deputy editor at Capacity, speaks with Matt Beal, Senior VP of Development at Oracle Communications, and Sanjay Kaul, Chief Revenue Officer at Circles, about how operators can evolve customer experience and unlock growth through digital-first service models.

Circles shares insights from its digital transformation journey, outlining how it is helping telcos scale next-generation digital services. The discussion explores why Oracle’s charging and billing solutions, combined with Oracle Cloud Infrastructure, form a critical foundation for agility, monetisation and operational efficiency.

The conversation also highlights real-world operator partnerships, examining the commercial impact of cloud-native architectures, faster time-to-market for new services, and data-driven customer engagement strategies. For CSPs and carriers navigating intensifying competition and margin pressure, this interview offers practical perspectives on how intelligent technology can drive differentiation and revenue acceleration.