Hicks explains why a converged core architecture is key to supporting voice across multiple generations of mobile technology.

The conversation also explores how artificial intelligence could unlock new value from voice services. From AI-powered noise reduction and fraud detection to real-time language translation, call summaries and rich media experiences within the call itself, operators may have a new opportunity to monetise voice.

With innovations like “new calling” and integrated data channels, voice could evolve from a basic service into a smarter, richer communications experience.