At ITW 2026, Capacity TV sits down with Mike Mills, Managing Director, Service Providers at Gamma, who discusses how agentic AI is reshaping the role of voice in customer interactions and why resilient, low-latency communications infrastructure is becoming more critical than ever.

In this interview, Mike shares how Gamma is supporting AI-powered voice use cases, helping service providers navigate global compliance challenges, and expanding across APAC to capture growth in emerging cloud communications markets.