Lumen’s big shakeup: Jim Fowler to replace Dave Ward as CTO

Lumen Technologies has appointed Jim Fowler as its next executive vice president and CTO, effective January 5, 2026. Fowler succeeds Dave Ward, who will leave Lumen to become president and chief architect at Salesforce. Ward will remain with Lumen until January 23, 2026, to facilitate a transition. Fowler will report to Lumen CEO Kate Johnson.

Lumen’s recent years have been characterised by a focus on digital transformation, network upgrades, and enterprise-focused product development. Ward’s tenure included initiatives aimed at modernising the company’s network and digital platforms, preparing Lumen for the evolving demands of enterprise customers and AI-related applications.

CEO Kate Johnson commented, “Dave’s leadership has laid a foundation that will influence Lumen’s trajectory for years ahead,” Johnson said. “Jim is uniquely suited to lead our technology and product teams as we continue the company’s transformation and growth efforts.”

Fowler brings decades of experience in technology leadership. Before joining Lumen, he held the role of CTO at Nationwide Insurance, where he led technology modernisation, digital transformation, and the implementation of enterprise automation strategies. Prior to Nationwide, Fowler held multiple senior roles at General Electric, including global chief information officer, overseeing internal digital transformation initiatives. He began his career at AT&T in 1993 and later worked at Accenture.

Fowler has served on Lumen’s Board of Directors since 2023, providing guidance on the company’s transformation strategy and technology roadmap. He stepped down from the board immediately upon his executive appointment.

“Lumen has a unique opportunity to strengthen its position as the trusted network for AI,” Fowler said. “I look forward to working with the team to continue developing the network and products and executing the roadmap for customers and shareholders.”

Lumen announced earlier this year an agreement to sell its Mass Markets fibre-to-the-home business to AT&T in a deal worth $5.75 billion. The acquisition includes around 95% of Quantum Fibre, Lumen’s fibre-optic internet service brand, along with approximately four million homes across 11 states and nearly one million subscribers.