Network Outage

Spain's telecom network recovers from nationwide crash

20 May 2025
2 minutes
Telecom services across Spain are largely re-established after mobile and fixed internet services went down in several regions across the country, just weeks after a nationwide power outage brought the Iberian Peninsula to a standstill.
AI-generated image of a system outage in a server room
AI-generated image of a system outage in a server room

Local news site Corriere della Sera had reported that telecom networks across the country were experiencing issues, with the emergency number 112 not working in several areas of the country, including Andalusia, Navarra, and the Basque Country.

Services were largely restored by the afternoon as landlines and fixed internet services were also reportedly down.

The cause of the outage was believed to be an issue with a network update from Telefónica.

‘All service has been re-established except for a case or two where teams are working,’ Sergio Sanchez, Telefonica’s operations director, said in a video posted online.

Just four weeks ago, a freak weather phenomenon took out high-voltage lines in the Iberian Peninsula, causing nationwide blackouts across Spain and Portugal, as well as parts of Southern France.

The power failure resulted in mass outages for telco services, with both communications and infrastructure impacted, causing operators to kickstart emergency backup generators to keep services running.

In this latest incident, local authorities had quickly implemented alternative telephone numbers in several autonomous regions to provide access to emergency services.

This story was updated to reflect services returning.